How can we help?

For questions, bug reports, and feedback about MediaTwin, please email us. Messages in Japanese and English are welcome.

Reporting a problem

Please include the following details if available:

• Your device model and iOS or iPadOS version
• Your MediaTwin version
• Steps to reproduce the issue and any messages displayed

You do not need to send your photos or videos. If you attach a screenshot, check that it does not contain personal or sensitive information.

Information in support requests

We use email addresses, messages, and attachments received through support requests to respond to those requests. This is separate from data collection within the app. See our Privacy Policy for details.